Forum Discussion
Can someone tell me how to get a support person to connect with my PC & help fix it?
I've used this feature before but can't remember how to get remote help from a Microsoft support representative.
Can someone assist me in getting support this way? much appreciated!
hi SouthOkanagan check below one of the should work
bsolutely! If you've used Microsoft’s Remote Help or Quick Assist before and want someone (like a Microsoft support agent or a trusted person) to connect to your PC remotely, here’s exactly how to do it:
1.Using Quick Assist (Free & Built-In for Windows)
This is Microsoft’s official tool for getting remote help from someone you trust (like support staff or a tech-savvy friend).
- Press Windows Key and type Quick Assist, then press Enter
- In the Quick Assist window, click "Get help" (if you're receiving help)
- The support person should:
- Open Quick Assist on their computer
- Click "Give assistance"
- Sign in with their Microsoft account
- The helper will give you a 6-digit security code
- You enter that code on your screen and click Share screen
- Choose to Allow full control or View only
You’re always in control — you can see everything the helper is doing and stop the session anytime.
2Microsoft Support Agent Help (Remote Help with Support)
If you're trying to connect with a Microsoft Support agent, here’s what to do:
- Go to the Microsoft support page:
👉 https://support.microsoft.com - Click Contact Support (bottom right or top right)
- Choose the product or issue you're facing (e.g., Windows, Office, etc.)
- Select Chat or Call back (depending on availability)
- The Microsoft agent may offer to remotely connect to your device
- If they do, they’ll guide you to open a secure remote session via support.microsoft.com/help
Microsoft will never initiate remote access — only after you’ve contacted them and verified who they are.
3 Replies
To get remote help from a Microsoft support agent:
- Go to Start > Get Help and describe your issue.
- In the chat, ask for remote assistance.
- The agent may use the Quick Assist app to connect — open it by searching “Quick Assist” in Start.
- Follow the agent's instructions and enter the code they provide to allow remote access.
That’s it! Make sure you're connected to the internet and ready to grant permission.
you can do it via a Third party application That is "AnyDesk"
hi SouthOkanagan check below one of the should work
bsolutely! If you've used Microsoft’s Remote Help or Quick Assist before and want someone (like a Microsoft support agent or a trusted person) to connect to your PC remotely, here’s exactly how to do it:
1.Using Quick Assist (Free & Built-In for Windows)
This is Microsoft’s official tool for getting remote help from someone you trust (like support staff or a tech-savvy friend).
- Press Windows Key and type Quick Assist, then press Enter
- In the Quick Assist window, click "Get help" (if you're receiving help)
- The support person should:
- Open Quick Assist on their computer
- Click "Give assistance"
- Sign in with their Microsoft account
- The helper will give you a 6-digit security code
- You enter that code on your screen and click Share screen
- Choose to Allow full control or View only
You’re always in control — you can see everything the helper is doing and stop the session anytime.
2Microsoft Support Agent Help (Remote Help with Support)
If you're trying to connect with a Microsoft Support agent, here’s what to do:
- Go to the Microsoft support page:
👉 https://support.microsoft.com - Click Contact Support (bottom right or top right)
- Choose the product or issue you're facing (e.g., Windows, Office, etc.)
- Select Chat or Call back (depending on availability)
- The Microsoft agent may offer to remotely connect to your device
- If they do, they’ll guide you to open a secure remote session via support.microsoft.com/help
Microsoft will never initiate remote access — only after you’ve contacted them and verified who they are.
