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Daniz_hajili
Copper Contributor
Aug 13, 2024
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Can not log in to my account. Not receiving verification code via SMS.

Please Help! For some reason I was logged out from my hotmail account. When tried to log in ive accidentally put a wrong password. It took me to “reset my password page”, this step was successfully done, I received a verification code to my mobile and my password has been updated. When trying to log in with a newly updated password, the system wants me to verify my account and gives me 2 options. Option 1: by sending SMS with verification code  to my mobile number - which im just not receiving! Tried multiple times, phone number is correct, nothing wrong with it, i am just not receiving an SMS. Option 2: by verifying yourself with a help of different email address. Tried with my friends/husbands email, created a new one for myself, answered all of the questions correctly, but it keeps denying my access, keeps saying that verification has been unsuccessful. Can anyone please help me with this! I need to get back to my account asap! Again there is no problem with my mobile number, its active, its the same one, registered through my email - just not receiving an SMS.

 

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  • HansVogelaar's avatar
    HansVogelaar
    Aug 25, 2022

    excelnewbie2332 

    Thanks. If you have Excel 2021 or 365, enter the following formula in C13:

    =INDEX(Trans,SEQUENCE(ROWS(Trans)),{3,4,6,7,8,9})

    Excel will do the rest for you.

    If you have an older version, select C13:H13, enter the following formula and confirm it with Ctrl+Shift+Enter, then fill down as far as you want:

    =IFERROR(INDEX(Trans,ROWS($C$13:$C13),{3,4,6,7,8,9}),"")

    I have included both in the attached version, in two different sheets.

     

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  • EricStarker's avatar
    EricStarker
    Former Employee
    Aug 14, 2024

    Hello!

    Thank you for your questions, unfortunately we can only assist you with queries relating to the Microsoft Tech Community directly.

     

    Please do reach out to Microsoft Account Support team for assistance with your other Microsoft Profiles.

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Not receiving verification code via SMS.","id":"message:4218148","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:2621277"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:CommunityQuestions"},"conversation":{"__ref":"Conversation:conversation:4218148"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4218148"},"body":"

Please Help! For some reason I was logged out from my hotmail account. When tried to log in ive accidentally put a wrong password. It took me to “reset my password page”, this step was successfully done, I received a verification code to my mobile and my password has been updated. When trying to log in with a newly updated password, the system wants me to verify my account and gives me 2 options. Option 1: by sending SMS with verification code  to my mobile number - which im just not receiving! Tried multiple times, phone number is correct, nothing wrong with it, i am just not receiving an SMS. Option 2: by verifying yourself with a help of different email address. Tried with my friends/husbands email, created a new one for myself, answered all of the questions correctly, but it keeps denying my access, keeps saying that verification has been unsuccessful. Can anyone please help me with this! I need to get back to my account asap! Again there is no problem with my mobile number, its active, its the same one, registered through my email - just not receiving an SMS.

 

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Please Help! For some reason I was logged out from my hotmail account. When tried to log in ive accidentally put a wrong password. It took me to “reset my password page”, this step was successfully done, I received a verification code to my mobile and my password has been updated. When trying to log in with a newly updated password, the system wants me to verify my account and gives me 2 options. Option 1: by sending SMS with verification code  to my mobile number - which im just not receiving! Tried multiple times, phone number is correct, nothing wrong with it, i am just not receiving an SMS. Option 2: by verifying yourself with a help of different email address. Tried with my friends/husbands email, created a new one for myself, answered all of the questions correctly, but it keeps denying my access, keeps saying that verification has been unsuccessful. Can anyone please help me with this! I need to get back to my account asap! Again there is no problem with my mobile number, its active, its the same one, registered through my email - just not receiving an SMS.

 

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Hello!

Thank you for your questions, unfortunately we can only assist you with queries relating to the Microsoft Tech Community directly.

\n

 

\n

Please do reach out to Microsoft Account Support team for assistance with your other Microsoft Profiles.

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