Forum Discussion
MicrosoftBusiness Applications Depth Workshops: Customer Success Series | March 28 - June 20
Uncover partner benefits impacted by Customer success, learning how to drive service revenue from new & expanded opportunities from existing customers. Stand out from the competition and increase your customer reach by attaining solution partner designation. Optimize Financial performance by leveraging partner incentives with high levels of automation for innovative customer and agent experiences.
This series will provide insights, best practices, and know-how expertise to boost the adoption of the Dynamics 365 business applications.
Session dates
- March 28, 2023
- April, 25, 2023
- May 23, 2023
- June 20, 2023
Drive deep skills applications with Business Applications
Learn how to create your adoption plan and address major building blocks including strategy, team, readiness, and best practices. A key takeaway will be access to Microsoft’s Adoption Planning Playbook that our Customer Success Team leverages for our customers to drive digital adoption. During this workshop, you will gain insight into:
- Gather and review preparation materials including how to develop a Customer Success practice,
- Customer engagement
- Value realization delivery
- Value path and value confirmation
Workshop logistics
This event is open but not limited to Business Applications (Dynamics 365, Power Platform) skilled professionals, Customer Success Managers, Solution Sales Engineers, Project/Change Managers, Account Managers, Cloud Solution Architects, and Functional Consultants.
Starting at 4:00 PM CEST, this one-hour virtual series will feature instructor-led training theory, to help develop specialized skills, and live Q&A with technical experts.
Earn a Digital Badge
Attend all the sessions in this series (live or on-demand) and pass a knowledge check at the end of the fourth session to receive a digital badge. Digital badges will be available through Credly for individuals who meet the criteria before July 17, 2023. Recorded sessions will be made available on-demand 10 business days after the live event has concluded.