Hi everyone,

i want to use Copilot in my PWA - this is not possible? Why is there such a restriction? It makes no sense?

I created a feedback - please vote

Allow Copilot and other addins in PWA · Community

You’re running into a known limitation of Microsoft Edge “Apps” (site-as-app / PWA mode):
👉 Copilot Chat, M365 add-ins, extensions, and the sidebar are not available inside Edge apps.

Here’s what’s going on — and what you can do.

✅ Why Copilot & Add-ins don’t show in Edge App mode

When you install a website as an app in Edge (PWA mode), the resulting window runs in a minimal UI container. This mode intentionally removes browser features — including:

• Edge sidebar (where Copilot lives)
• Browser extensions
• Add-ins
• Many productivity/AI integrations

This is confirmed by Microsoft’s PWA documentation: PWAs run like standalone apps and don’t expose the full browser interface or settings. [learn.microsoft.com]

So your ITSM tool as an Edge App simply cannot load Copilot or add-ins – by design.

✅ How to enable Copilot & Add-ins when using your ITSM tool

Option 1 — Open the ITSM tool in a normal Edge tab

This is the easiest fix:

1. Open Microsoft Edge normally (not the app window).
2. Navigate to your ITSM tool’s URL.
3. Use Copilot Chat (sidebar) and any extensions/add-ins normally.

This gives you full Copilot capabilities, including Copilot Mode options from Edge settings. [pureinfotech.com]

Option 2 — Pin the site instead of installing it as an app

If you still want fast access:

• Right‑click the tab → Pin tab, or
• Add it to Favorites, or
• Add it to the Edge sidebar

This preserves full browser functionality including Copilot.

Option 3 — If you must use app mode

There’s unfortunately no supported way today to enable:

• Copilot sidebar
• M365 add-ins
• Extensions

…in a PWA window. Edge currently isolates PWAs from browser-level AI features (no Microsoft documentation or Edge settings allow re-enabling them).

🧩 Optional: Enable Copilot Mode in full Edge (not PWA)

If you want the richer Copilot experience in normal Edge, ensure Copilot Mode is enabled:

1. Go to:
   edge://settings/ai
2. Turn on Copilot Mode.
   (Available on Edge v141+.) [pureinfotech.com]

This gives you:

• Copilot button in the toolbar
• AI-powered new tab experience
• Better in‑context Copilot support

But again: This does not apply to PWAs.

🎯 Summary

BR

Stephan