Forum Discussion
Seems like my copilot is suspended, how do I request Copilot to be unsuspended?
When I use my Microsoft account (my main account), the rest of the applications or services, from Xbox Game Pass to Outlook, etc., work fine, but my Copilot or Bing AI shows me that I can't use it, and it says "Sorry, you've reached the limit of messages you can send to Bing within 24 hours. Check back soon!”
(Figure 1)
When I switched to my other Microsoft account (backup account) to log in to Bing AI or Copilot it worked perfectly fine. (Figure 2)
(Figure 2)
The suspected reason may be that during the initial period of Bing AI launch (Sydney period), in order to test the reliability of the AI and to get a taste of the AI, I may have asked some sensitive questions about the AI's resistance, and after a week it showed up with this message. Since that time, I have not been able to use Copilot service with this Microsoft account (primary account), and I realize that this is wrong and very regret to ask it!
I would really like to be able to log in and use the programs and services with my main account again, how can I contact the support team and request to be unblocked? Is it possible to restore the Copilot service or unblock it?
Thank you very much!
3 Replies
- Eric_VanAelstyn
Microsoft
Hi WP_Liao, how long have you been experiencing this issue? There are daily chat limits in Copilot that can result in that error.My account is suspended , I want to activate it by paying for an upgrade but the payment system keeps referring to the locked message thereby preventing the final goal of activation
Please concur
Good evening
Eric_VanAelstyn how do I appeal this. If it's suspended. I might have tried words that weren't allowed when I first started using copilot. But some words, you dont know they're wrong until to late. How do I fix this? I have the free version of Microsoft copilot but I was going to subscribe, but im not if I can't use it. I need help.
