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NoteDance's avatar
NoteDance
Copper Contributor
Feb 04, 2024

The chat history is gone.

My chat history with bing is gone, but I didn’t delete them, what's going on?
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NoteDance's avatar
NoteDance
Copper Contributor
Feb 07, 2024
Hi, Eric_VanAelstyn, I use a personal account, and the content of the chat history was deleted.
Eric_VanAelstyn's avatar
Eric_VanAelstyn
Icon for Microsoft rankMicrosoft
Feb 07, 2024
Hi NoteDance, was the content of your chat history gone after you had not used Copilot for a long amount of time? There is a limit to how long history is maintained in the feature after it is added so you may see some of that history removed over time. Or did everything disappear at once without a gap in usage? That might be a bug. And have you experienced this behavior since? Thanks for any details you can provide!
  • _OvO_'s avatar
    _OvO_
    Copper Contributor
    May 02, 2024

    Hi Eric_VanAelstyn 

    I got a similar issue where the first time, the name of the chat was still there, but the content went blank. After I refreshed the page the chat totally disappeared from the history. Does that indicate the chat exceeded the time limit for it to be maintained/stored? If so, is it removed from the history but can still be recovered or is it totally deleted from the Copilot (Microsoft) server and cannot be recovered?

    • Ankur_B's avatar
      Ankur_B
      Iron Contributor
      May 02, 2024

      If using Copilot in Edge (as Web) then Chat history are not saved anywhere. Microsoft doesn't provide tools for IT admins to access chat history, nor do they retain chat history in Copilot when used with commercial data protection.


      If using Copilot in Edge (as Work) then should see chat history;

       

       

      • _OvO_'s avatar
        _OvO_
        Copper Contributor
        May 02, 2024
        Hi! The chat was saved when I used the Copilot preview a few months ago. After I logged back into the Copilot, the chat name still appeared in the history, but the content was gone. After I refreshed the page the whole chat disappeared from the chat history (I even cannot see the chat name).
  • NoteDance's avatar
    NoteDance
    Copper Contributor
    Feb 08, 2024

    Hi Eric_VanAelstyn, my chat history disappeared at once. So far, I have not experienced the same behavior.

    • Eric_VanAelstyn's avatar
      Eric_VanAelstyn
      Icon for Microsoft rankMicrosoft
      Feb 08, 2024
      Thank you NoteDance. We're sorry to hear your chat history content disappeared. If it happens again, we'd kindly request that you file Feedback using the button in the bottom right of the screen in case it is a bug that needs to be addressed.

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