Forum Discussion
Copilot sidebar in Edge "unable to connect to the service"
Hello Everyone,
We are having intermittent issues with the Copilot sidebar in Edge. It works sometimes, and other times we get an error that says "We're sorry but we're unable to connect to the service at this time." It has a refresh button which doesn't help. What's weird, is that we have Copilot licenses enabled for our users and going to https://bing.com/chat works fine in all cases (and shows the user signed in and "protected" as expected).
Anyone else have this issue? Any suggestions to fix this issue?
Brian
8 Replies
Yes, I am having this same issue. I have managed to get the chat to load in the side bar but the former conversations I have had will not load.
- https://www.msn.com/en-us/news/technology/copilot-bing-and-other-microsoft-services-are-down-and-chatgpt-cant-search-the-web/ar-BB1mV85f
Several Microsoft services are down right now, including Copilot and Bing. The outage began around 3 AM ET on May 23, 2024. Users in Asia and Europe appear to be the ones primarily affected by the issue. More information can be found in the admin center under CP795190- Is there any update on this? mine stopped to work on May 23 and is still not working.
Open Microsoft Edge browser then go to Settings > Sidebar > from there just disable Copilot. Close the browser then go the same path/settings and enable Copilot.
If the issue persist try resetting Microsoft Edge, click on Settings > Reset Settings > Restore settings to their default values > Reset.No and it seems we are all experiencing this issue at the same time.
