Copilot Agent in Sharepoint - customisation options

Hi there,

I've been asked by a client to design and deploy a Copilot Agent as part of a Sharepoint intranet build.

The client would like the Sharepoint pane to be persistently open when their users are visiting Sharepoint pages - even better if it can start a conversation like a customer service chatbot.

Could someone let me know if this is possible? Using iFrames looks really clunky, and we're not convinced users will know to click the Copilot icon that's currently in the top right.

Copilot itself thinks it's possible but the Javascript it gives me doesn't seem to work!

Thanks