I was suspended from Microsoft rewards PLEASE HELP

I have used micrsoft rewards for about 4 years now I have never botted or anything I have stayed in the supported countries ect. The only thing I can think that might of possibly set off the flagging system is a few months ago I tried redeeming a gift card it would take my points but fail to give me the gift card, so I tried to redeem it a few times more but it didnt work. I contacted support about it and got it fixed, so maybe the flagging system thought I was trying to automate redeeming gift cards? (it was about a two week gap between that bug and me getting suspended) I have contacted suport about my suspension multiple times the first one being more then a month ago, they asked for more details then I never heard back from them again. Second time they said "we believe that your account has been violating out terms and conditions, but if you have any extra details or you think it was an error please reply to this message" so that what I did, they never replyied. I emailed them another 4 or so times opened more tickets, but they havent even said a thing sense.