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Deleted's avatar
Deleted
Mar 02, 2021

Bing is Broken from my home IP

I an unable to resolve this issue. For many searches I get no results, Bing rewards is also broken. I have this issue regardless of browser, device, DNS provider. I have even tried via rou...
Alyxe's avatar
Alyxe
Former Employee
Mar 03, 2021

Alright Deleted, I heard back from our team and we need a bit more info. Can you provide us with the following: 

 

1) When did it start? 

2) Sample URL’s for when NO search Results were returned?

3) Submit a DevTools Network Report through Edge Feedback with "Alyxe" in the Description. This way we'll be able to find your report specifically.

 

Steps to submit DevTools Network Report through Edge Feedback:

  1. Head to bing.com.

  2. Press F12 for Dev Tools or head to the ... menu > More tools > Developer Tools.

  3. Ensure you are on the Network tab on the top.

  4. Under the top row, there should be a red circle on the left side of the panel, this means that things are recording.

    1. If it's gray, click on it to start the recording for the trace.

  5. Do a search on bing.com that fails to load any results.

  6. Back in the Dev Tools, click the red circle to stop recording, then click the down arrow next to the gear icon on the same section to export the file. Save it as "bing trace".

  7. In Edge, hold Alt+Shift+I or head to the ... menu > Help and feedback > Send feedback to bring up the feedback tool.

  8. Click on the link for "diagnostic data", then click "Attach a file" on the left pane to attach the trace you just saved.

  9. Click Save and include.

  10. In the description, detail this is for the Bing team to investigate and put my name, "Alyxe", into it so that it's easy for us to find.

  11. Send that feedback in to us and let me know once you did!

Thanks, 

Alyxandria (she/her)
Community Manager - Bing Insiders

  • Deleted's avatar
    Deleted
    Mar 03, 2021

    Alyxe Hi Alyxandria thanks for the time and effort!

    I unfortunately cannot remember exactly when it started but I feel it was around 2 weeks ago.

    This is the URL for the example search i used for the trace:
    https://www.bing.com/search?q=bing+is+broken&form=QBLH&sp=-1&pq=bing+is+broken&sc=4-14&qs=n&sk=&cvid=EE572F11F2FE412388EB7A808E4A8DC5 

    here is example URL for the search "onion wikipedia" which should produce several results but produces none:
    https://www.bing.com/search?q=onion+wikipedia&qs=n&form=QBRE&sp=-1&ghc=1&pq=onion+wikipedia&sc=8-15&sk=&cvid=9F1FA15662D34F02A578653AC95B0DE9 

    but then, changing that broken search for just "wikipedia" and clicking bing's suggestion does return search results via this URL:
    https://www.bing.com/search?q=wikipedia&qs=n&form=QBRE&sp=-1&pq=wikipedia&sc=8-9&sk=&cvid=E331AD9702B34379A2EA83B921323341 

    I've sent a network log as requested

    "bing trace for Alyxe and the bing team to investigate"
    file is bingtrace.har

    response received from feedback team 3

    thanks again

    • Alyxe's avatar
      Alyxe
      Former Employee
      Mar 03, 2021
      Excellent! thank you! I'll pass this along to our Bing team!

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