Forum Discussion
Am I missing something here?
Sorry Rae_Rae,
https://support.microsoft.com/en-ca/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013
Here try this one
Deleted(✿◠‿◠) Thank you! You went above and beyond- and I appreciate that. Also though. I think I will continue to utilize this area to add screenshots. You know, "just in case." "Just in case" there is/ are other (upcoming) error(s) requiring multiple screenshots. I hope this will be okay.
*FYI, I am pinning your response- via my email- to the top (of my emails) so that I may have easy access to the support link you sent. Again, thank you! ✿◕ ‿ ◕✿
The rewards team will email you, then you follow their instructions on what to do and how to attach.
It is either attach through Email or File transfer, all of this is done through Email for privacy. This thread is not really revlant.
You can attach more than one image to them just when you submit the tick ti is not, it is like replying a email.
Just make sure not to edit the subject line and have a wonderful day!
Shawn
PS: They have huge number of emails, so please be patient.
Deleted
(⌒‿◕)
- That's great you got some points back, they are just customer representatives and have to work with the product team to improve. Anyways have a great day!
Deleted Thank you. I sincerely appreciate you going WAAY above and beyond; but, according to "Lyani" (My), "...input is valuable to us, and rest assured that this will be forwarded to our Research department to make improvements to serve you better." AND "...10 points in your account to make up the points that you missed for This or that offer." Which is almost insulting because ANYONE who does the "This or That" KNOWS you get 5 points PER (correct) answer. The issue was over three mistakes by(?) whom- or WHAT- ever made up the "ToT" (This or That) for October 7, 2021. NOT about the points.
Nonetheless, I am "over it," as the expression goes. If 'it' helps, here is the SRN: 1530181220.
- HI Rae_rae, the best thing to do to get this solved by the Microsoft Rewards team is to use this form to submit a new ticket. That's the only way to get this solved, I think it was just an
unlucky time where your ticket accidentally got closed or some glitch.
https://support.microsoft.com/en-ca/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013
Use this link Deleted I may have found a "new" way to/ of/ for handling "these" things. There is a handle on Reddit called "MicrosoftRewards." I think "it" might be easier to go through them?
Rae_Rae Hi Rae_rae, well sometimes you can reopen a case by replying to it or you may make a new ticket. It shouldn't have closed on you like that, please try making a new ticket response from the rewards page. This time, just mention in the request form about the quiz issues.
Thanks,
Shawn
Deleted, I don't believe I fully understand what you want me to do. Are you asking me to reply to a "closed auto-response?" I still have the "service request number," if this helps.
- Hi Rae_rae,
Sorry for the late reply, I hope you are having a great day. Can you try replying back to that email to open it or make a new ticket?
Thanks,
Shawn Deleted I was sent an "autoresponse." There was no ACTUAL reply. Then, (I) received a "Case Closure Confirmation for Service Request." Am I guessing they rewarded me with (the) points? IDK.
I sent a link TO the screenshots. How else was I supposed to verify? Perhaps, that is why they sent the "Case Closure Confirmation for Service Request?"
- Yes Rae_Rae, I know they replied to you once but have they gotten back to your reply? Like you sent them screenshots right?? Or sent the link?
Deleted WoW! Sorry for the confusion! I thought I had already mentioned they HAD gotten back to me.
- I see, I wasn't asking about that though, just wondering if they got back to you yet.
Deleted Fix? The "issue?" IDK. We will have to wait and see. The "issue" was over the "This or That" portion of the daily set and how THREE (different) answers came up "wrong" when in FACT, I looked them up... on Bing!. I had to. I mean, can you remember how many pages EVERY "literary classic" has?!
- Hi Rae_Rae,
Were they able to fix the issue for you? Deleted( ͡~ ͜ʖ ͡°)
- HI Rae_Rae,
They are in a controlled environment, they only can access certain websites that they need to use. They can't access this and the OneDrive links.
My point is that the only way to send screenshots is to attach the files via email, also they will ask you to make a PSR zip.
To do that, you search up "Step recorder", they will provide links 🙂
Just follow their emails answers and they will help you 🙂
Buye!! Deleted
Are you telling me that Microsoft can NOT access their OWN "tech community," which is through and arranged BY Microsoft?!? Now, I am perplexed! That doesn't make any sense.
- Hi Rae, Rae,
Yes, that's true but they still cant' access any 3rd party links including this one. They only allowed to view attachments, and file transfer 🙂
It is just policy I guess, anyways have a great day!
Shawn Deleted Why wouldn't they be able to "access this page?" And, 'they' never gave me a "file transfer link." Anyway, it doesn't matter anymore because I believe I got my point across. Which, for the record, my point was to acknowledge the annoying way "This or That" tends to "say" an answer is incorrect when in FACT, it IS (correct).
Nonetheless, I still thank you for all your help. (✿◠‿◠)
- Well you would have to upload all of those images again to them via the email thread or the file transfer link they gave you.
They can't access this page, Deleted Please, forgive me. Perhaps I wasn't clear. I have already submitted the request and have received a reply. I find it easier to add a single copy of a/ the link(s) from one place instead of adding them again in another. Since I had already placed all the screenshots here (in the forum) as I was accumulating them, not knowing I would need to add SO many.
- All emails from them will take around 72 hours or less, Pernille-Eskebo.com . Note that some teams in Microsoft can't access 3rd paty or restricted sites.