Account Reward boqued

Hello, I'm using this platform so Microsoft can respond to my request. I had a problem with my rewards account; I couldn't redeem my points, so I submitted a report. You replied that you would process the request and keep me updated. Instead, two days later, my rewards account was blocked. Now I've already looked into this on a forum and seen that there are problems with bots blocking accounts, and that many people have had to wait to be unblocked. I already had an account and waited a month without a response, so I ended up closing it. Now I'm stuck with another blocked account, so I don't understand. Please, can someone help me? I don't know what to do anymore. And the form isn't responding?