Forum Discussion

Brass Contributor

Nov 11, 2019

WVD Server Remote app session hangs

Hello! One of my users is currently running Windows Virtual Deskop on Windows Server in Azure, and has problems with RemoteApp "loosing" connection and needs to be restarted On that time, I ha...

evasse
Nov 12, 2019
AlexPawlak: See here how you can analyze issues for a single user: https://docs.microsoft.com/en-us/azure/virtual-desktop/diagnostics-role-service

Icon for Microsoft rank

Microsoft

Nov 12, 2019

AlexPawlak: See here how you can analyze issues for a single user: https://docs.microsoft.com/en-us/azure/virtual-desktop/diagnostics-role-service

AlexPawlak
Brass Contributor
Nov 13, 2019
evasse

Thank you,

The log output tells that there has been something 'unexpected' (Activity ID 1f7861c5-b56f-4e14-bbd2-ea8a68220000 😞

ErrorSource : RDGateway
ErrorOperation : GatewayConnectionActive
ErrorCode : -2146233088
ErrorCodeSymbolic : ConnectionFailedClientDisconnect
ErrorMessage : One or more errors occurred. (The remote party closed the WebSocket connection without completing
the close handshake.)
ErrorInternal : False
ReportedBy : RDGateway
Time : 11/11/2019 10:23:49 PM
ErrorSource : RDStack
ErrorOperation : ConnectionEstablished
ErrorCode : 14
ErrorCodeSymbolic : UnexpectedNetworkDisconnect
ErrorMessage : Unexpected network disconnect
ErrorInternal : False
ReportedBy : RDStack
Time : 11/11/2019 10:23:50 PM

From End-user perspective the application has hung and did not reconnect - only after killing the RemoteApp not responding window and reconnecting again the issue was escaped. From the server perspecitve it seems to have received bad gateway error from RD Stack. Does this qualify for a support case to be investigated ?

Thank you
Aleksander Pawlak

Share

Resources