Forum Discussion

Sharan509

Copper Contributor

Jul 01, 2020

Solved

WVD Remote desktop client issue for windows 7

Facing issues in installing the client in windows 7 machine and getting below error while connecting.

evasse
Jul 01, 2020
Sharan509 : Please review the troubleshooting section and leverage the diagnostics feature to review logs on the admin side. Depending if you are on Fall or Spring release the way how to leverage data is slightly different: https://docs.microsoft.com/en-us/azure/virtual-desktop/

Please ensure you have tried one of our other clients to connect to your environment to rule out any set-up issues. If you are still stuck recommend to contact Microsoft Support where an engineer will debug the issue.

evasse

Former Employee

Jul 01, 2020

Sharan509 : Please review the troubleshooting section and leverage the diagnostics feature to review logs on the admin side. Depending if you are on Fall or Spring release the way how to leverage data is slightly different: https://docs.microsoft.com/en-us/azure/virtual-desktop/

Please ensure you have tried one of our other clients to connect to your environment to rule out any set-up issues. If you are still stuck recommend to contact Microsoft Support where an engineer will debug the issue.