Forum Discussion
WVD logon issues. The Group Policy Client Service failed the sign-in. Access is denied.
Hi. We have a mutli-session Win10 WVD farm up and running. We are running 1909 with the latest quality updates applied. FSLogix profile container is being used. We are seeing intermittent issues...
I can confirm that setting up the RefCount value to 0 solved the issue and the user is able to log in without rebooting the server.
Let's see how long will take to happen again.
Thank you.
Guido
Microsoft
MicrosoftThanks for confirming that. We will fix this in the next FSLogix release which could be at the end of the year. Regards.
- Hey Guido - I can also confirm that the RefCount registry change works without rebooting the machine, however this issue appears to be getting worse and worse. This is causing a major business impact for 2 of our clients at the moment, with 5-10 people experiencing it per day. I know you said the next update would be the end of the year, but is there a better estimation you can provide at this time?
Additionally, I'm unable to find any official confirmation of this bug besides this post. Do you have anything I can reference confirming Microsoft is aware of this issue?We too are seeing an increased number of occurrences of this issue. The best solution for us at the moment is to enable drain mode on the session host that the user is failing to sign into so that they are signed into a different one and then disable drain mode after they've successfully signed in. We are also rebooting all of the session hosts every night.
This is obviously not ideal and an earlier fix for this would be much appreciated.
- We've now seen this twice in 2 days and we aren't in a position to fix it quickly when it happens due to the size of our team. I don't understand how it can suddenly get so bad when it's been running fine for a long while.
