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Dale Hayter's avatar
Dale Hayter
Copper Contributor
Nov 11, 2020

WVD logon issues. The Group Policy Client Service failed the sign-in. Access is denied.

Hi. We have a mutli-session Win10 WVD farm up and running. We are running 1909 with the latest quality updates applied. FSLogix profile container is being used.    We are seeing intermittent issues...
MarkF26's avatar
MarkF26
Brass Contributor
Aug 26, 2021
Hi Dave,
Appreciate any update on this we are seeing the same symptoms
Guido's avatar
Guido
Icon for Microsoft rankMicrosoft
Aug 27, 2021
Hello. Could you please check if setting up RefCount value to 0 solve the issue without rebooting the machine? Here's the path for this key:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileService\References\<sid affected user>
RefCount
    • msmendon's avatar
      msmendon
      Copper Contributor
      Dec 23, 2021
      I am facing this issue for only 2 users out of 100 users.

      Is there any workaround solutions for the same? Please help
  • Lee_E's avatar
    Lee_E
    Brass Contributor
    Dec 06, 2021
    Thanks so much for this it has really helped.
  • Willy0013's avatar
    Willy0013
    Copper Contributor
    Sep 09, 2021

    Guido 

     

    I can confirm that setting up the RefCount value to 0 solved the issue and the user is able to log in without rebooting the server. 

    Let's see how long will take to happen again.

     

    Thank you.

    • Guido's avatar
      Guido
      Icon for Microsoft rankMicrosoft
      Oct 14, 2021
      Thanks for confirming that. We will fix this in the next FSLogix release which could be at the end of the year. Regards.
      • Kyorii's avatar
        Kyorii
        Copper Contributor
        Oct 27, 2021
        Hey Guido - I can also confirm that the RefCount registry change works without rebooting the machine, however this issue appears to be getting worse and worse. This is causing a major business impact for 2 of our clients at the moment, with 5-10 people experiencing it per day. I know you said the next update would be the end of the year, but is there a better estimation you can provide at this time?

        Additionally, I'm unable to find any official confirmation of this bug besides this post. Do you have anything I can reference confirming Microsoft is aware of this issue?
  • MarkF26's avatar
    MarkF26
    Brass Contributor
    Aug 27, 2021
    Thanks for the reply. Will try it next time it happens and report back. Thanks

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