WVD Issue -Explorer Constantly Crashing and Restarting

Lee_E
Brass Contributor
Oct 22, 2020
tilikumtim What is the OneDrive issue you are experiencing? We are running into the issue in this discussion but also utilise OneDrive Files On Demand and have issues with things disappearing between WVD and local machines. Just wondered if this was the same issue?

I'm applying the service restart to my environment as we were first impacted by the App Readiness bug and then this issue. I've spent the last 3 days working on getting WVD stable again and 2 days last week so WVD is proving to be a major headache we can do without.
- tilikumtim
  Brass Contributor
  Oct 22, 2020
  Lee_E The OneDrive issue was where an error would state 'OneDrive cannot connect to Windows'. The error has 2 options 'Try again' (which does nothing) and 'Download files' (which downloads everything in OneDrive). If you then go into OneDrive settings, the Files on demand option would be missing.
  I logged the issue with Microsoft and they provided me with a hotfix for FSlogix which seemed to fix the problem. It's worth noting there is also a public preview build (2009) for FSlogix, so you might want to try that (otherwise contact MS to get the hotfix).
  - Lee_E
    Brass Contributor
    Oct 23, 2020
    tilikumtim, we're not seeing that issue thankfully. I was passed the FSLogix preview yesterday by MS so it will be good to see what happens now I've applied that.
patrick-h
Brass Contributor
Aug 27, 2020
I will add that applied this fix and it did not resolve explorer.exe constantly crashing. It turns out my fix was that I had reached my quota in Azure File Storage for FX Logix profile containers. Hope that helps others because it took way too long to figure that one out.
Mark Aldridge
Brass Contributor
Jul 15, 2020
tilikumtim thanks for that information.

I've created a scheduled task within group policy to restart the Windows Search Service when a event is logged based off explorer crashing. Hopefully this will fix it and I wont see this issue again.

See the attached screenshots of how I have configured this for anyone else that has this problem.
Here's the event log XML filter I used.
<QueryList>
<Query Id="0" Path="Application">
<Select Path="Application">*[System[(EventID=1000)]] and *[EventData[Data[1]='explorer.exe']]</Select>
</Query>
</QueryList>
- UoS70
  Copper Contributor
  Aug 25, 2020
  Hi Mark, I tried your workaround, however I am still getting the explorer crashing and restarting, any other suggestion? This is on the hosts and they are definitely getting the policy, thanks in advance. Mark Aldridge
  - Mark Aldridge
    Brass Contributor
    Aug 25, 2020
    UoS70 and you have confirmed that the scheduled task is working correctly?
    Can see from the history that it's stopping and starting the service. You should be able to see the event in Event Viewer to confirm the service is being stopped and statured as well.
- PieterWigleven
  Microsoft
  Aug 11, 2020
  Mark Aldridge tilikumtim
  
  Thanks for taking the time to post this and share workaround. I've reached out to the Search team and asked which logs would be required to root cause this issue. Let me circle back as soon as I hear more.
  - PieterWigleven
    Microsoft
    Aug 11, 2020
    This turns out to be a known issue (internal tracking number is 21167387) and fixed in future builds of Windows. I will start our backport process as soon as possible to make sure we service current in-market versions of Windows 10 Enterprise multi-session.
    
    Thanks,
    
    Pieter

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WVD Issue -Explorer Constantly Crashing and Restarting

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