Forum Discussion

Copper Contributor

Dec 10, 2019

Solved

wvd client errors connecting to desktop

Hi everybody I'm deploying many vwd host pools for customers and sometimes I've noticed a strange issue: When I try to open a connection to a pool I get 6 panels with these messages (with only the ...

DavidBelanger
Dec 20, 2019
setadini2475 do you by any chance have Remote Desktop plugins installed? I haven't seen this error so far. For tracking I have filed bug # 24426112. If possible, see if you can report the issue through feedback hub and send a link to the feedback.

setadini2475

Copper Contributor

Dec 11, 2019

Hi evasse

After "subscribing" to the remote desktop windows app, I can see the list of desktops/apps available to my account.

When I try to open one of them I get a panel opening with the first of the 6 messages and a ok button.

After clicking 6 times ok, it asks for password and then opens the desktop.

It doesn't happen all times but most of them.

I've already tried to deinstall/reinstall different versions of the client app and to unsubscrbe/subscribe with different credentials. Actually it's happening to me and other collegues as well.

I don't know if there is a log of the remote desktop app to give you more details..

Thank you

knowlite

Iron Contributor

Dec 11, 2019

Is there any difference between the Remote Desktop client and the HTML 5 experience in your case? Do the same errors appear also?

evasse
Former Employee
Dec 11, 2019
knowlite: Can you open a support ticket on that issue or report through feedback hub? @David Belanger can you review if you have already customer reports on this.
setadini2475
Copper Contributor
Dec 11, 2019
Hi knowlite
Actually I got the messages only on the windows client. Using the html5 one I never got any of these message, but I do use it rarely so I don't know if it's windows-client-only issue.

Thank you

Sergio
- DavidBelanger
  Microsoft
  Dec 20, 2019
  setadini2475 do you by any chance have Remote Desktop plugins installed? I haven't seen this error so far. For tracking I have filed bug # 24426112. If possible, see if you can report the issue through feedback hub and send a link to the feedback.
  - setadini2475
    Copper Contributor
    Dec 23, 2019
    DavidBelanger
    I have a custom rdp plugin installed; Now I've removed it and the first connection didn't prompt for errors.
    Since the errors are not prompting at every connection it's too early to think it was the cause but I'm optimist.
    The deinstalled plugin is a custom one developed internally by us; is there some special config to do to make it work on normal rdp connections and to avoid the errors on WVD?
    
    Thank you