Forum Discussion
WVD and teams optimization
Microsoftpcollins I'm the PM owner of Teams on WVD media optimizations. I can't search for just a case number, unfortunately, but if you can share a direct link to the support ticket I can make sure that my team looks at it directly. My apologies for your long wait and the lack of engagement on your ticket thus far.
reburkea Thanks for posting to the group. I have added all the Teams exclusions to our FS Logix profiles and I'm still getting serious delays with video not matching audio using optimizations. Also, the screen sharing is freezing frequently. Is there anything you need to help troubleshoot these issues?
- reburkea
patrick-h there can be many underlying causes that present as similar symptoms, so I can't say without a more detailed look at what's going on. If your case number is the same as Steven's I've requested he share it with me directly. If you are tracking this issue in a separate case/ICM/bug, please do share the link with me so I can make sure the right people are looking at it. We will likely request more information depending on the nature of the underlying problem.