Forum Discussion
WVD - almost daily TermService crashes disconnecting all users
Hi team, A client of mine has a WVD environment compromising of a single Windows 10 Multisession host. This supports about 15 users, and runs really well for the majority of the time. The host VM...
Hi Matt,
Our WVD environment had the same problem for the past weeks.
One of the users was trying to open mp4-files. Everytime she tried that, all the users of that Session Host were disconnected, exactly like in your case. They could connect after that without any trouble.
We changed the program for MP4-files from the 'Windows default program' to a 'third party program'. After that we have had no more disconnected sessions, yet.
I hope this will help you finding the solution for your environment.
Our WVD environment had the same problem for the past weeks.
One of the users was trying to open mp4-files. Everytime she tried that, all the users of that Session Host were disconnected, exactly like in your case. They could connect after that without any trouble.
We changed the program for MP4-files from the 'Windows default program' to a 'third party program'. After that we have had no more disconnected sessions, yet.
I hope this will help you finding the solution for your environment.
Hi PetersBrothers,
That is SUPER interesting! Thanks for posting here.
How ever did you track it down to the mp4 file? Did the user complain that every time they tried to play the file it booted them out, or were you able to track it through the logs somehow?
I'll install something like VLC player on the server tonight, and we'll see if that changes anything.
Interestingly, we've not had the problem reoccur for 3 weeks now. Either Microsoft has changed something with a patch, or the user simply gave up trying to play their mp4.
I'll post back with what I find out.
Again - many thanks your reply.
Cheers,
Matt
That is SUPER interesting! Thanks for posting here.
How ever did you track it down to the mp4 file? Did the user complain that every time they tried to play the file it booted them out, or were you able to track it through the logs somehow?
I'll install something like VLC player on the server tonight, and we'll see if that changes anything.
Interestingly, we've not had the problem reoccur for 3 weeks now. Either Microsoft has changed something with a patch, or the user simply gave up trying to play their mp4.
I'll post back with what I find out.
Again - many thanks your reply.
Cheers,
Matt
Matt_Ignite We did not track it down to the mp4 file. The user told us that it happened every time she tried to play an MP4 file.
We installed VLC as well.
