Forum Discussion

Brass Contributor

Nov 04, 2020

Windows Virtual Desktop Agent Upgrade Failed

Can't tell why, but the WVD Agent is updating and for some reason can't start up with new version and then rollback to the previous version. But doesn't get out of this loop and the service stops wor...

alhenriq_ms

Microsoft

Nov 09, 2020

simonsays_pt - Hi

If the bootloader is failing to load the latest agent - could mean the os image you have is missing some external dependency...have you tried re-imaging your VM? I assume you are using Windows (Windows 10 Enterprise for Virtual Desktops) image.

The agent failing to update should not be interrupting the ability for your users to connect to your VM - or interrupt users connections on your VM.

I think you should create an incident - service engineers can quickly guide you through some preliminary troubleshooting steps.

simonsays_pt

Brass Contributor

Nov 18, 2020

Hello,

I've finally managed to understand that the method failing is related to .Net Framework installation.

So in this case, our VM has the .NET 4.6 installed and in this case it requires the .NET upgrade to the 4.8 version.
After that, the service RDAgent Bootloader started correctly with the wvd agent version 1.0.2548.6500.

Problem solved!