Forum Discussion

Brass Contributor

Nov 04, 2020

Windows Virtual Desktop Agent Upgrade Failed

Can't tell why, but the WVD Agent is updating and for some reason can't start up with new version and then rollback to the previous version. But doesn't get out of this loop and the service stops wor...

alhenriq_ms

Microsoft

Nov 04, 2020

Hi simonsays_pt

Can you please look in the event logs on that VM (Under "Windows Logs" -> Application)

This looks like an exception caught by the RDAgentBootLoader - if your application log has too many entries - you can filter the current log and apply this XML filter

<QueryList>
<Query Id="0" Path="Application">
<Select Path="Application">*[System[Provider[@Name='RDAgentBootLoader']]]</Select>
</Query>
</QueryList>

We can start here to see what why the service is failing.

thanks,

-al