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ray077's avatar
ray077
Copper Contributor
Mar 28, 2019
Solved

Windows Virtual Desktop - Your computer can't connect to Remote Desktop Gateway server

I have successfully deployed WVD to my MSDN tenant following the steps 1 and 2 in https://docs.microsoft.com/en-gb/azure/virtual-desktop/tenant-setup-azure-active-directory and https://docs.microsoft...
  • ray077's avatar
    ray077
    Mar 28, 2019

    anthonyschneider365 

    I think I may have worked out my problem, I have been testing with a user account I setup in Azure AD.  I have only just setup the tenant and AD domain to test WVD.  I have just tested with an account I had created on the AD Server (Still in Azure but with AD Connect installed to sync to AAD) and this has worked fine.  I have also created another AAD account and tried to connect to the desktop but this failed with the same error.

     

    Interestingly I am getting prompted to enter my credentials again upon connection, not sure if I have missed something with the SSO settings?

ray077's avatar
ray077
Copper Contributor
Mar 28, 2019

Hi anthonyschneider365 

 

That is good to know, but no I have do not have a proxy configured I am connected direct to my home broadband and not connected to my company VPN either.


Cheers

anthonyschneider365's avatar
anthonyschneider365
Copper Contributor
Mar 28, 2019

ray077 

 

Is your SessionHost marked as available?  You can check using the following PowerShell command:

 

Get-RdsSessionHost -TenantName "[your_tennat_name]" -HostPoolName "[your_hostpool_name]"

  • tommy_barnes's avatar
    tommy_barnes
    Brass Contributor
    Apr 17, 2019

    Did you guys have to install anymore options in powershell to get the RdsSessionHost command to work? anthonyschneider365 

  • ray077's avatar
    ray077
    Copper Contributor
    Mar 28, 2019

    Hi anthonyschneider365 

     

    Yes showing as Available - see output below.  I have also tested from another laptop with the same result.

     

    SessionHostName : vmWVDMW-0.domainname.org.uk
    TenantName      : MyWorkplace
    TenantGroupName : Default Tenant Group
    HostPoolName    : My Workplace HP1
    AllowNewSession : True
    Sessions        : 0
    LastHeartBeat   : 28/03/2019 11:52:08
    AgentVersion    : 1.0.1.8
    AssignedUser    :
    Status          : Available
    StatusTimestamp : 28/03/2019 11:52:08

     

    Cheers

    • anthonyschneider365's avatar
      anthonyschneider365
      Copper Contributor
      Mar 28, 2019

      ray077 

       

      Ok - that's good.  Have you taken a look at what's being reported in the Diagnostic Activities?

       

      Get-RdsDiagnosticActivities -TenantName ",tenant." -Detailed

       

      https://docs.microsoft.com/en-us/azure/virtual-desktop/diagnostics-role-service

      • ray077's avatar
        ray077
        Copper Contributor
        Mar 28, 2019
        Just run the log, I think this is the entry that relates to the connection failure, but it doesn't mean much to me I am afraid. (I have changed the username and domain name btw)
        ActivityId : 84bbffaa-7304-4c9e-8905-0d7e7f4a0000
        ActivityType : Connection
        StartTime : 28/03/2019 11:57:52
        EndTime : 28/03/2019 11:59:11
        UserName : user@myworkplace.org.uk
        RoleInstances : rdwebclient;mrs-eus2r1c002-rdbroker-prod-staging::RD0003FF45DF76;mrs-eus2r1c002-rdgateway-prod-stag
        ing::RD0003FF45E716;≤vmWVDMW-0.myworkplace.org.uk≥;mrs-eus2r1c001-rdbroker-prod::RD0004FFA4B301
        Outcome : Failure
        Status : Completed
        Details : {[ClientOS, Win32 Edge 18.17763], [ClientVersion, 1.0.13-wvd], [ClientType, HTML],
        [PredecessorConnectionId, ]...}
        LastHeartbeatTime : 28/03/2019 12:00:39
        Checkpoints : {LoadBalancedNewConnection, RdpStackDisconnect}
        Errors : {Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo,
        Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo}

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