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ray077's avatar
ray077
Copper Contributor
Mar 28, 2019
Solved

Windows Virtual Desktop - Your computer can't connect to Remote Desktop Gateway server

I have successfully deployed WVD to my MSDN tenant following the steps 1 and 2 in https://docs.microsoft.com/en-gb/azure/virtual-desktop/tenant-setup-azure-active-directory and https://docs.microsoft...
  • ray077's avatar
    ray077
    Mar 28, 2019

    anthonyschneider365 

    I think I may have worked out my problem, I have been testing with a user account I setup in Azure AD.  I have only just setup the tenant and AD domain to test WVD.  I have just tested with an account I had created on the AD Server (Still in Azure but with AD Connect installed to sync to AAD) and this has worked fine.  I have also created another AAD account and tried to connect to the desktop but this failed with the same error.

     

    Interestingly I am getting prompted to enter my credentials again upon connection, not sure if I have missed something with the SSO settings?

Christian_Montoya's avatar
Christian_Montoya
Icon for Microsoft rankMicrosoft
Jan 16, 2020

sarahpotrick2573 : For the specific diagnostic activity you linked, it says that there's no healthy session host available. Can you run the following:

Get-RdsSessionHost -TenantName <tenantName> -HostPoolName <hostPoolName>
sarahpotrick2573's avatar
sarahpotrick2573
Copper Contributor
Jan 20, 2020

I have session hosts available and i am able to RDP into it, but when i go to the remote desktop web client or remote desktop client software, I am not able to open the hostpool as it is showing me the error that i have mentioned aboveChristian_Montoya 

  • vcws16_'s avatar
    vcws16_
    Copper Contributor
    Apr 18, 2020

    Hi Christian_Montoya 

    am facing similar issue as well:

    PS C:\> Get-RdsSessionHost wvdhotmail wvdhost01


    SessionHostName : wvdvm-0.corp.wvdazvmdc02.com
    TenantName : wvdhotmail
    TenantGroupName : Default Tenant Group
    HostPoolName : wvdhost01
    AllowNewSession : True
    Sessions : 0
    LastHeartBeat : 4/18/2020 3:00:28 AM
    AgentVersion : 1.0.1800.1300
    AssignedUser :
    OsVersion : 10.0.18363
    SxSStackVersion : rdp-sxs200326004
    Status : Available
    UpdateState : Succeeded
    LastUpdateTime : 4/17/2020 7:42:30 AM
    UpdateErrorMessage :

     

    can't connect with web client OR RDP client

  • Christian_Montoya's avatar
    Christian_Montoya
    Icon for Microsoft rankMicrosoft
    Jan 20, 2020

    sarahpotrick2573 : Can you run the cmdlet above to see the state of your session hosts?

     

    Get-RdsSessionHost -TenantName <tenantName> -HostPoolName <hostPoolName>

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