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James Bliss's avatar
James Bliss
Copper Contributor
Sep 15, 2020
Solved

Windows Remote Desktop Client bug - "failed to subscribe since there is no workspace"

We have had a couple of users connecting to RemoteApps fine using the Windows Remote Desktop Client. It started throwing errors saying cannot refresh so we tried unsubscribing and resubscribing and this is where the fun starts:

 

Click subscribe > an immediate error pops up "We failed to subscribe since there is no Workspace at https://rdweb.wvd.microsoft.com/api/feeddiscovery/webfeeddiscovery.aspx:

 

Note that the url (I believe) is the non ARM classic URL. We have never deployed using this.

 

The problem persists even when we clear personal data (from the about tab) and uninstall and reinstall.

 

If we click Subscribe with url > does not recognise the email address (even though we have email discovery turned on and the user accounts are fine as they worked yesterday). Add in the ARM subscribe URL and it is not recognised, the Confirm button is not enabled so we can do nothing.

 

Clearly some strange bug with the client.

 

Any ideas how I can get round  this?

13 Replies

  • bakkerjb's avatar
    bakkerjb
    Copper Contributor

    James Bliss Hi. We also ran into this issue on HP Thinclients with Windows 8.1 embedded. Did you manage to get it to work in the meantime? we are also curious for a solution as we have not found it yet.

  • Jojo_I's avatar
    Jojo_I
    Copper Contributor

    James Bliss 

     

    Reset Internet Explorer - Check the Delete Personal Settings box and reboot the PC. 

  • RITONGA's avatar
    RITONGA
    Copper Contributor

    Unfortunately, I also have same issues.

    I use Notebook which using Windows 7 Pro 64 bit. I3 2Ghz, RAM 4 Gb.

    do need to resolve this problem.

  • clang318's avatar
    clang318
    Copper Contributor

    Were you ever able to resolve this issue? I have the same thing happening on several windows embedded thin clients.

    Spoiler
     

    James Bliss 

      • adam222's avatar
        adam222
        Copper Contributor
        We have just encountered the same issue at one of our clients. Lots of users working on and the occasional user with the issue. Microsoft??
  • are you still hitting this problem? if you do, can you please file a feedback with feedbackhub? please use Category Apps/Remote Desktop. Please share the link to your feedback.

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