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WLSteve's avatar
WLSteve
Copper Contributor
Jul 14, 2026

Windows App iOS RemoteApp Won't Reconnect

We are building a RemoteApp environment using AVD for the session hosts. On iOS, what happens is the screen powers off/device goes to sleep. When a user logs back into the iPad, the RemoteApp was s...
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Jamony's avatar
Jamony
MCT
Jul 15, 2026

This pattern looks client-side rather than host-pool configuration: the session remains reconnectable, and only the iOS RemoteApp UI gets stuck after suspend. Microsoft’s current Windows App known-issues page doesn’t list this exact behavior, so I wouldn’t change GPOs or rejoin hosts yet.

 

First update Windows App and iOS/iPadOS, then run Windows App > profile icon > Health Checks immediately after wake. For a useful trace, go to Settings > Troubleshooting, set Core and UI logging to Verbose, start logging, reproduce sleep/wake/reconnect once, then stop and export the files. Record the Windows App and iOS versions, UTC time, error code, and any Activity or Correlation ID.

 

On the Azure side, enable host-pool and application-group diagnostics and compare that timestamp in WVDConnections, WVDErrors, and WVDCheckpoints. If the failed tap creates no new connection event but reopening the app does, that strongly isolates the defect to the iOS client. Submit those logs through Windows App feedback or Microsoft support; until then, disconnecting and reopening is the cleanest workaround.