Forum Discussion
evasse
Jun 04, 2021Former Employee
What is your experience with Start VM on connect. Share your voice!
Hi Community :)!
If you remember I announced a while ago public preview of start VM on connect. As you had some time to explore the feature, let me know what you think.
Please answer this...
rvargas91
Jul 15, 2021Copper Contributor
For us is randomly failing all the time. We have all setup properly. When you have 100 VMs trying to use is when you will start seeing the issues coming on.
- evasseJul 15, 2021Former Employee
rvargas91: Verify that there are no stale sessions left on the VMs. If so you can remove them manually. We will have a service update to handle this issue from the service side. If this is not your issue I recommend to open a support ticket for debugging.
- rvargas91Jul 15, 2021Copper ContributorThanks for the answer. Last time we open a case, we went to check but as its in Preview there was no much support as they cannot escalate with product team. We gave directions to all the users to Log off their sessions when they end their shift, but after it still keep happening.
- evasseJul 15, 2021Former Employee
Might have been a misunderstanding with the support engineer. Please open a case. This is not the right forum for debugging the issue in depth.
Additional Note: I am reaching out to support team to prevent those understandings.