Forum Discussion
ian11230
May 03, 2019Copper Contributor
We couldn't connect to the gateway because of an error
My test account can see the VD in the web browser but I get this error every time I try to connect, it says "opening remote port" and fails. If I try to connect through the app I get told I do not ha...
- May 13, 2019
ian11230 If you're using Azure Active Directory Domain Services, you need to make sure the deployed servers are in the "AADDC Computers" OU and you log in using an admin account that is in the "AADDC Users" OU. Make sure the admin user is a member of the "AAD DC Administrators" group in Azure Active Directory.
When I did this, I was finally able to Remote Desktop directly into the deployed VM's in the hostgroup.
Conrad Agramont
May 13, 2019Copper Contributor
ian11230 If you're using Azure Active Directory Domain Services, you need to make sure the deployed servers are in the "AADDC Computers" OU and you log in using an admin account that is in the "AADDC Users" OU. Make sure the admin user is a member of the "AAD DC Administrators" group in Azure Active Directory.
When I did this, I was finally able to Remote Desktop directly into the deployed VM's in the hostgroup.
- ian11230May 13, 2019Copper Contributor
Can you help me check/do that? I am still getting used to Azure.
- DaSpugMay 13, 2019Copper Contributor
Conrad AgramontI wouldn't want to make the users any sort of admin - I don't think that there should be a need to. The service should be secure by design, so elevating a user must surely be working around a problem, rather than fixing it's cause?
- vstefanovicMay 13, 2019Copper Contributor
What about if we have on-premise AD with AD Connect instead Azure ADDS?
Also, one of DCs is in Azure as VM, and HostPool machines are joined to AD.Regards,
- CyclopsHelpdeskSep 24, 2019Copper Contributor
vstefanovic Yes, we are in the same scenario. The error message we get when using the desktop client or the web link is:
"Oops, we couldn’t connect to “USSPA-RDSH”. We couldn’t connect to the gateway because of an error. If this keeps happening, ask your admin or tech support for help.”
Any ideas?