Forum Discussion
nicolasriderelli
Jan 19, 2022Copper Contributor
VM Connection very often gets disconnected
Hello! I'm seeing a lot of disconnects in my hostpools. Just in the last 24 hours, a user had the following The connection from the client to the Windows Virtual Desktop service was terminated u...
TOKYOSREVENGE
Mar 18, 2022Copper Contributor
Hey all I'm seeing the same issue with a small % of my users. Like previous comments 95% work just fine but ~5% have irregular issues. This is a disconnection so my users can reconnect and get their same session back and it only happens to a few on the same session host.
Here are the Errors and Sources.
Source | Error | Message sample |
RDGateway | ConnectionFailedClientDisconnect (-2147467259) | The network connection between the Azure Virtual Desktop client and the service was unexpectedly interrupted. |
Things Checked:
- User is connecting to closest region (Central US)
- RD client is up to date (windows)
- Heartbeat registry entries put in image to prolong connections (unsuccessful)
Testing:
- Web access for a week for impacted users to see if that will calm down the disconnections
- HLM\Software\Microsoft\MRSDC\Policies REG_DWORD AutomaticUpdates (2) on impacted host pool
Testing will take a couple of weeks because I do not want to make two changes at the same time. If it works and I make both changes we won't know what fixed it. I am thinking this is an issue with user at-home network or the RD client. Do we have any old versions of the RD client that seem to be working better?
- Rob VaudinMay 17, 2022Copper Contributor
Hi all, Been having this issue since deploying for local clients, we can go through days with no issues, and then all of a sudden we get a lot of errors. We have a mix of Windows-based and Linux based client devices ,also some using the web client and all devices affected. When it occurs the users can be across different hosts on different devices however not all users on hosts are affected. We have a ticket open with Microsoft but this has been open and ongoing since Feb with them. Its a pain to the client but nice to see other users are experiencing the same issues.