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nicolasriderelli's avatar
nicolasriderelli
Copper Contributor
Jan 19, 2022

VM Connection very often gets disconnected

Hello!  I'm seeing a lot of disconnects in my hostpools.  Just in the last 24 hours, a user had the following The connection from the client to the Windows Virtual Desktop service was terminated u...
nicolasriderelli's avatar
nicolasriderelli
Copper Contributor
Feb 25, 2022
Thanks FBacke! Ill try with solution! Thanks for sharing this in detail!
thejonks's avatar
thejonks
Copper Contributor
Mar 09, 2022

nicolasriderelli Intersted to find out whether this ressolved the issues. We are experiencing simialar problems with our WVD deployment

  • nicolasriderelli's avatar
    nicolasriderelli
    Copper Contributor
    Jun 01, 2022
    Hi.
    No. So far no. Im trying with shortpath in our environment. That lowers the amount of disconnections per user but some of them are being disconnected randomly.
    • KevHal's avatar
      KevHal
      Iron Contributor
      Nov 22, 2022

      Thought I would bump this thread as it has been a continual problem for us. Users will just get randomly disconnected from the session. It just closes without warning, the user can then reconnect back to the session, we hoped that the deployment of shortpath may help but it doesn't look like its made a difference. 

       

      Deployment RDStack ShortpathTransportNetworkDrop (68)

       

      We have gone to our network team who have continually said bandwidth is fine and no issues on the firewalls, all AVD URL's are accessible. 

      They came from Citrix which seemed to be more reliable and the have questioned about going back which is a shame.

       

       

      • tejas_memane's avatar
        tejas_memane
        Icon for Microsoft rankMicrosoft
        Apr 27, 2023

        HI KevHal, This is the solution, for all facing disconnections, the new RDP client comes with a by design addition of rdp shortpath, you need to disable it,

        I suggest to this 

        You can easily disable the feature by disabling the following GPO: Enable RDP Shortpath for managed networks
        It is under Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Azure Virtual Desktop.
        More information, here: Configure RDP Shortpath - Azure Virtual Desktop | Microsoft Learn
        Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections.
        Select RDP transport protocols. Set it to Enabled, then for Select Transport Type, select Use only TCP.
        Gpupdate /force after thatn and reboot the server just in case.

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