Forum Discussion
nicolasriderelli
Jan 19, 2022Copper Contributor
VM Connection very often gets disconnected
Hello! I'm seeing a lot of disconnects in my hostpools. Just in the last 24 hours, a user had the following The connection from the client to the Windows Virtual Desktop service was terminated u...
tomdw
Feb 28, 2022Brass Contributor
Are you on Windows 11 AVD by any chance? I'm getting many disconnected sessions on this.
The error message we get is:
"Because of an error in data encryption, this session will end. Please try connecting to the remote computer again."
Currently we are doing more testing and we have a case with Microsoft, but so far we haven't gotten a solution. However ours seems to be Windows 11 related.
The error message we get is:
"Because of an error in data encryption, this session will end. Please try connecting to the remote computer again."
Currently we are doing more testing and we have a case with Microsoft, but so far we haven't gotten a solution. However ours seems to be Windows 11 related.
CelDB
Mar 01, 2022Copper Contributor
Hi. Did you get anywhere with this? I have some users experiencing this too in UK South.
- tomdwMar 04, 2022Brass ContributorDo you perhaps happen to use the WebRTC redirector for the Microsoft Teams AVD optimisation?
- tomdwMar 01, 2022Brass Contributor
Unfortunately not. We are going to roll out Windows 10 session hosts for the impacted customers, since we are experiencing more problems on 11 AVD than just the random disconnects.
I have been able to do some short testing with a newer recent deployment of Windows 11 multi-sesion in AVD, where I am not getting any disconnects so far with my testing method. But I haven't done enough testing to conclude that it might have been fixed with a newer version of the W11 AVD image.