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luisafrancoj's avatar
luisafrancoj
Copper Contributor
Mar 26, 2025

Virtual Desktop Log In

I have an issue with the virtual desktop connection. When I tried to log in it didn't prompt for the credentials. It presents a time-out issue and prompts the following message after a few minutes of...
virtual desktop
Kidd_Ip's avatar
Kidd_Ip
MVP
Mar 28, 2025

Please try to fix on below:

 

1.    Check Session Host Health: Ensure that the session host is online and functioning correctly. You can verify this in the Azure Portal or your Virtual Desktop management tool.
2.    Update Remote Desktop Client: Make sure you're using the latest version of the Remote Desktop client. Outdated versions can sometimes cause compatibility issues.
3.    Network Configuration: Check your network settings to ensure there are no restrictions or firewalls blocking the connection. Sometimes, VPNs or proxy settings can interfere with Virtual Desktop connections.
4.    Rejoin Domain: If the session host is part of a domain, try disconnecting and rejoining the domain. This can resolve authentication or connectivity issues.
5.    Session Host Restart: Restarting the session host can often resolve timeout issues. If you don't have access to do this, you may need to contact your system administrator.
6.    Logs and Diagnostics: Review the logs for more detailed error information. This can provide clues about what might be causing the timeout.

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