Users stuck in Host session with service unavailable - Azure Windows Virtual Desktop

Question

Good night;
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I have a query, today there was an incident with a VM that belongs to a VM Pool.
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The detail is that there were 7 sessions as "stuck" and one of them began to have problems when he tried to access.
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At the moment I have removed this VM so that it can continue working on another host, but is this behavior normal? keep users online while the server is unavailable
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At this moment the user could already connect to another Host in the Pool, but is there a way to avoid this problem that they remain stuck with the session?
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How do I add that VM to the Host again? I have already managed to repair it and need to join it.
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Thank you so much.

james bliss · Answer

Celso Javier Guzmán Díaz&nbsp;I have also seen this behavior.&nbsp;

celso javier guzmán díaz · Answer

Today another VM has failed me in the same way. Some answer? Maybe there is some command to move a user without removing the VM from the pool?

toraak94 · Answer

Celso Javier Guzmán Díaz&nbsp;I am struggling with the same issue.Have you found a resolution?

fabiovilardo · Answer

toraak94&nbsp;same issue here, any&nbsp; clue?

fabiovilardo · Answer

Celso Javier Guzmán Díaz&nbsp;You can take a look at:&nbsp;https://techgenix.com/azure-windows-virtual-desktop-stale-user/Remove-AzWvdUserSession solved my problem.TksFábio

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Users stuck in Host session with service unavailable - Azure Windows Virtual Desktop

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