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Johan_Eriksson's avatar
Johan_Eriksson
Brass Contributor
Apr 17, 2019

Users often do not reconnect to disconnected session - A new session is created instead...

Looks similar to this 2019 preview bug report: https://techcommunity.microsoft.com/t5/Windows-Server-Insiders/Bug-no-reconnect-to-disconnected-session-with/m-p/218413#M558   Test case: - Two sessi...
Christian_Montoya's avatar
Christian_Montoya
Icon for Microsoft rankMicrosoft
May 16, 2019

Johan_Eriksson : As you mention, the expected behavior is to select the session that is disconnected which does happen in most cases. We have seen several instances like yours and are investigating. If we cannot find resolution in our other repro's, may I reach out to you through the Private Messages to nail it down?

  • premson_baby's avatar
    premson_baby
    Copper Contributor
    May 11, 2021
    Christian_Montoya - we faced this issue in one of our client sites, is there a solution to this issue? if there is a disconnected session exists in one of the WVD host VM's and if the user try to reconnect too WVD, Session host should direct the user to disconnected session right? users are complaining that they lost their work due to this issue. When i checked i can see a disconnected session for the same user in one WVD host VM and an active session for the same user in another session host. Any help on this will be greatly appriciated.
    • Duwe1's avatar
      Duwe1
      Copper Contributor
      Jul 05, 2021

      I've got the same issue, can't find anything that helps, settings for terminal server don't seem to apply?

  • Johan_Eriksson's avatar
    Johan_Eriksson
    Brass Contributor
    May 16, 2019

    Christian_Montoya Sure, feel free to reach out via private messages. I am happy you are looking at this, since not fixing it would leave my users with a bad experience. I was even contemplating only using one (very big) session host as an ugly work around to this limitation.

    • Dantheman720's avatar
      Dantheman720
      Copper Contributor
      Apr 14, 2021
      Hi Johan - Did you get this sorted? If so do you have a solution?
    • Roger_Cox's avatar
      Roger_Cox
      Copper Contributor
      May 17, 2019

      Johan_Eriksson Christian_Montoya We have experienced this disconnect issue as well. We have an excel app that will lock database files when it is pulling reports. The user that was testing the app left the session open at the end of the day. The next day we could not get his user to connect to the same server with the locked files. We have a pool with 4 vms, and while he was trying to connect he actually went to all 3 of the others and never to the one with the disconnected session and running apps. We eventually had to kill the disconnected session to unlock the files.

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