Forum Discussion

Copper Contributor

May 07, 2019

User tries to login through the web client, Remote Desktop Services service terminates unexpectedly

Login through rdp client is possible. If a user tries to login through the web client, the remote desktop services services terminates unexpectedly and all rdp sessions are disconnected. Happens on a...

christian.gfeller@twincapfirst.ch

evasse

Former Employee

May 07, 2019

Christian Gfeller : Can you confirm if this happens with our Windows client as well? Do you see a diagnostic activity for the bad connection?

Christian Gfeller
Copper Contributor
May 07, 2019
evasse This only happens if a user tries to connect through the RD web client. The Windows RDP client works fine.
- Christian Gfeller
  Copper Contributor
  May 08, 2019
  ErrorSource : RDStack
  ErrorOperation : ConnectionEstablished
  ErrorCode : 14
  ErrorCodeSymbolic : UnexpectedNetworkDisconnect
  ErrorMessage : Unexpected network disconnect
  ErrorInternal : False
  ReportedBy : RDStack
  Time : 08.05.2019 15:24:54
  ErrorSource : RDStack
  ErrorOperation : ConnectionEstablished
  ErrorCode : 14
  ErrorCodeSymbolic : UnexpectedNetworkDisconnect
  ErrorMessage : Unexpected network disconnect
  ErrorInternal : False
  ReportedBy : RDStack
  Time : 08.05.2019 15:24:54
  - ChewyIsland4186
    Copper Contributor
    Nov 05, 2019
    HeyChristian Gfeller, did you get a resolution to this? I am experiencing the same issue, that is, direct RDP, RDWEB work fine, but Web Client constantly disconnects.