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Praneet_Sardi's avatar
Praneet_Sardi
Copper Contributor
Aug 16, 2022

UPN doesn't show in AVD session hosts tab

Hello Everyone,

 

Today morning onwards we have been watching issues like when i try to see a user session and log them off from HostPool it doesn't showup any UPN or user name over there. even i log into that specific host it doesn't show up anything. i tried restarting that kind of hosts still those staled UPN's are stick to host.

did anyone observed or have a resolution for similar issue

 

 

  • Praneet_Sardi

     

    It may related to host pool maintenance:

     

    Host Pool Maintenance:

    • If a session host becomes unresponsive or shows stale sessions, consider removing it from the host pool.
    • Before deleting the VM, connect to it and disjoin it from the domain (if necessary).

     

  • onlyforlab's avatar
    onlyforlab
    Copper Contributor

    Praneet_Sardi : I found the solution. Please check if the sessionhosts agent version. If its different then uncheck schedule agent update while deploying sessionhosts. All session hosts should have same agent version

    • deviouskind's avatar
      deviouskind
      Copper Contributor

      I have noticed this issue too after we re-created a user in O365.

      Checked the "sessionhosts agent version" and they are all the same at 1.0.10004.2100.

      Any other ideas besides recreating the hostpool?

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