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A_priori_superior's avatar
A_priori_superior
Copper Contributor
Aug 14, 2019

Upgrade failed

Hi all, Lately the updater service is throwing event ID 3277: "UpdateAgentAsync - DownloadMSIException Microsoft.RDInfra.RDAgent.Service.DownloadMSIException: RDAgent failed to download MSI: Unab...
Christian_Montoya's avatar
Christian_Montoya
Icon for Microsoft rankMicrosoft
Dec 30, 2019

A_priori_superior : Apologies for the delay. Previously, we had seen some errors with updating. However, you should no longer see any issues with the agent today. Please let us know if you hit any more issues.

MaximSokoloff's avatar
MaximSokoloff
Brass Contributor
Mar 29, 2021
hi, Christian_Montoya - can you pls advise on how to fix the above issue ?
I am getting this in my 2009 environment, both sessions host in my host pool having that error
UpdateAgentAsync - DownloadMSIException Microsoft.RDInfra.RDAgent.Service.DownloadMSIException: RDAgent failed to download MSI: The remote server returned an error: (403) Forbidden. at Microsoft.RDInfra.RDAgent.Service.DownloaderHelper.DownloadMSI(String downloadLocation, String msiFileName, String errorMessagePreamble, IAgentUpdateState agentUpdateState, ILogger logger) in S:\src\RDAgent\src\Service\AgentUpdateClasses\AgentUpdateCommon.cs:line 192 at Microsoft.RDInfra.RDAgent.Service.AgentDownloadHdlrImpl.DownloadAgentMSI(String downloadLocation, Boolean isRDAgentMSI) in S:\src\RDAgent\src\Service\AgentUpdateClasses\AgentDownloadHdlrImpl.cs:line 67 at Microsoft.RDInfra.RDAgent.Service.RDAgentUpdateHandler.UpdateAgentAsync(JObject json) in S:\src\RDAgent\src\Service\AgentUpdateClasses\RDAgentUpdateHandler.cs:line 255

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