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A_priori_superior's avatar
A_priori_superior
Copper Contributor
Aug 14, 2019

Upgrade failed

Hi all, Lately the updater service is throwing event ID 3277: "UpdateAgentAsync - DownloadMSIException Microsoft.RDInfra.RDAgent.Service.DownloadMSIException: RDAgent failed to download MSI: Unab...
Christian_Montoya's avatar
Christian_Montoya
Icon for Microsoft rankMicrosoft
Dec 30, 2019

A_priori_superior : Apologies for the delay. Previously, we had seen some errors with updating. However, you should no longer see any issues with the agent today. Please let us know if you hit any more issues.

Chandrasekhar_Reddy's avatar
Chandrasekhar_Reddy
Copper Contributor
Mar 15, 2021
Hi Christianmontoya, Even I am also seeing the same issue. As i am seeing below events

Can you please help ?

Log Name: Application
Source: WVD-Agent
Date: 3/15/2021 7:18:15 AM
Event ID: 3277
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: IT-WVD-0.Test.com
Description:
UpdateAgentSxSStackAsync - DownloadMSIException Microsoft.RDInfra.RDAgent.Service.DownloadMSIException: Side-by-Side Stack MSI failed to download: Unable to connect to the remote server
at Microsoft.RDInfra.RDAgent.Service.DownloaderHelper.DownloadMSI(String downloadLocation, String msiFileName, String errorMessagePreamble, IAgentUpdateState agentUpdateState, ILogger logger) in E:\agent\_work\2\s\src\RDAgent\src\Service\AgentUpdateClasses\AgentUpdateCommon.cs:line 192
at Microsoft.RDInfra.RDAgent.Service.SxsStackMsiDownloader.DownloadSxsStackMSI(String downloadLocation) in E:\agent\_work\2\s\src\RDAgent\src\Service\AgentUpdateClasses\SxsStackMsiDownloader.cs:line 70
at Microsoft.RDInfra.RDAgent.Service.RDAgentUpdateHandler.<UpdateAgentSxSStackAsync>d__55.MoveNext() in E:\agent\_work\2\s\src\RDAgent\src\Service\AgentUpdateClasses\RDAgentUpdateHandler.cs:line 465
Event Xml:

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