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A_priori_superior's avatar
A_priori_superior
Copper Contributor
Aug 14, 2019

Upgrade failed

Hi all, Lately the updater service is throwing event ID 3277: "UpdateAgentAsync - DownloadMSIException Microsoft.RDInfra.RDAgent.Service.DownloadMSIException: RDAgent failed to download MSI: Unab...
Christian_Montoya's avatar
Christian_Montoya
Icon for Microsoft rankMicrosoft
Dec 30, 2019

A_priori_superior : Apologies for the delay. Previously, we had seen some errors with updating. However, you should no longer see any issues with the agent today. Please let us know if you hit any more issues.

  • MaximSokoloff's avatar
    MaximSokoloff
    Brass Contributor
    Mar 29, 2021
    hi, Christian_Montoya - can you pls advise on how to fix the above issue ?
    I am getting this in my 2009 environment, both sessions host in my host pool having that error
    UpdateAgentAsync - DownloadMSIException Microsoft.RDInfra.RDAgent.Service.DownloadMSIException: RDAgent failed to download MSI: The remote server returned an error: (403) Forbidden. at Microsoft.RDInfra.RDAgent.Service.DownloaderHelper.DownloadMSI(String downloadLocation, String msiFileName, String errorMessagePreamble, IAgentUpdateState agentUpdateState, ILogger logger) in S:\src\RDAgent\src\Service\AgentUpdateClasses\AgentUpdateCommon.cs:line 192 at Microsoft.RDInfra.RDAgent.Service.AgentDownloadHdlrImpl.DownloadAgentMSI(String downloadLocation, Boolean isRDAgentMSI) in S:\src\RDAgent\src\Service\AgentUpdateClasses\AgentDownloadHdlrImpl.cs:line 67 at Microsoft.RDInfra.RDAgent.Service.RDAgentUpdateHandler.UpdateAgentAsync(JObject json) in S:\src\RDAgent\src\Service\AgentUpdateClasses\RDAgentUpdateHandler.cs:line 255
  • Chandrasekhar_Reddy's avatar
    Chandrasekhar_Reddy
    Copper Contributor
    Mar 15, 2021
    Hi Christianmontoya, Even I am also seeing the same issue. As i am seeing below events

    Can you please help ?

    Log Name: Application
    Source: WVD-Agent
    Date: 3/15/2021 7:18:15 AM
    Event ID: 3277
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: IT-WVD-0.Test.com
    Description:
    UpdateAgentSxSStackAsync - DownloadMSIException Microsoft.RDInfra.RDAgent.Service.DownloadMSIException: Side-by-Side Stack MSI failed to download: Unable to connect to the remote server
    at Microsoft.RDInfra.RDAgent.Service.DownloaderHelper.DownloadMSI(String downloadLocation, String msiFileName, String errorMessagePreamble, IAgentUpdateState agentUpdateState, ILogger logger) in E:\agent\_work\2\s\src\RDAgent\src\Service\AgentUpdateClasses\AgentUpdateCommon.cs:line 192
    at Microsoft.RDInfra.RDAgent.Service.SxsStackMsiDownloader.DownloadSxsStackMSI(String downloadLocation) in E:\agent\_work\2\s\src\RDAgent\src\Service\AgentUpdateClasses\SxsStackMsiDownloader.cs:line 70
    at Microsoft.RDInfra.RDAgent.Service.RDAgentUpdateHandler.<UpdateAgentSxSStackAsync>d__55.MoveNext() in E:\agent\_work\2\s\src\RDAgent\src\Service\AgentUpdateClasses\RDAgentUpdateHandler.cs:line 465
    Event Xml:

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