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j54j45's avatar
j54j45
Icon for Microsoft rankMicrosoft
Mar 27, 2025

Unable to connect to Remote Desktop

I have tried: resubscribing refreshing the feed resetting user data uninstalling and reinstalling I work internally here and don't know who to contact as helpdesk told me to do the...
Kidd_Ip's avatar
Kidd_Ip
MVP
Mar 28, 2025

Take this:

 

1. Check Domain Connection: If your setup involves Azure AD or a hybrid AD environment, ensure that the machine is properly joined to the correct domain. Sometimes, disconnecting and rejoining the domain can resolve the issue.

2. Registry Fix: Some users have reported success by modifying the registry. Specifically, adding or updating the key:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\rdp-sxs]
"fReverseConnectMode"=dword:00000001

3. Session Host Issues: If this is part of a Virtual Desktop Infrastructure (VDI), ensure that the session host is online and properly configured. Removing and re-adding the session host to the pool has worked for some.

4. Reconfigure Virtual Desktop: If you're using a custom image for your virtual desktop, ensure it's compatible. Recreating the image with a different base version has resolved similar issues for others.

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