Forum Discussion

Brass Contributor

Sep 20, 2019

Unable to activate office

Hello, Is anyone else starting to have trouble activating Office for their WVD users? All of them have E3 licenses and were able to activate before. Office is set up for shared activation and was...

sbuntun

Brass Contributor

Sep 21, 2019

UPDATE: For any interested parties, I was able to resolve this by disabling Modern Authentication for this user. Once the login interface changed and the user got the password prompt, they were able to activate office. I'm not sure how this will affect the the other user with this problem who has MFA enabled. I hope this will not start to become a widespread issue.

https://docs.microsoft.com/en-us/office365/admin/security-and-compliance/enable-modern-authentication?redirectSourcePath=%252fen-us%252farticle%252fenable-modern-authentication-for-office-2013-on-windows-devices-7dc1c01a-090f-4971-9677-f1b192d6c910&view=o365-worldwide

cliffgu

Former Employee

Sep 23, 2019

sbuntun after involving more resources, it seems that there is no such a known issue currently. It may be an issue in your environment. For further troubleshooting, could you provide the Office version number, the Office Channel and the version number of the Windows 10 operating system here?

Meanwhile, I suggest you do a test with non-MFA accounts to see the result.

Regards,
Cliff