Forum Discussion
MicrosoftThe FSLogix 2201 Public Preview is now available
Hi everyone, We use a server 2019 1809 rds environment in combination with fslogix and onedrive. At the moment we are experiencing the problem that when opening a file from onedrive the following message appears: The cloud operation failed 0x8007017c. the options are then, try again, skip and cancel. if you click on “try again” the file will be opened. when you click on “cancel” the popup window disappears. after that the file opens without any problems and notification. when i put the file back to the cloud the problem comes back and i get the same error. when Fslogix is not running the problem does not seem to arise. as soon as fslogix is active again the problem occurs again. does anyone else have the same problem? I don't only have this with the preview version but also with other Fslogix versions. a reset, clean profile, disabling antivirus/firewall and several reinstalls of onedrive and fslogix didn't help unfortunately. thanks and greetings Stephan
Hi, i have exactly the same. I can reproduce this also on other environments with 2019 RDS.
When you use in onedrive the free/cleanup space (remove cached files). Only on the first time you open a file you got error 0x8007047c. If you got the error, and trie to open the file again, it is working.
When you place you onedrive folder outsite the fslogix problem than everything works fine. Did you find a solutions for this, rather than scripting and setting attributes on folders/files?
Also when using storage sense, you have the same error after cached files are removed.
- Hi Vissersh,
There is currently no solution and I am still working with Microsoft to solve the problem and provide logs for research.
At the moment we have disabled files-on-demand to avoid the error.
In your enviroment, do you have ivanti workspace running?- well, you dont ask me, but I reply, none of my troubled environments use ivanti, but I can ask a colleague to test it there....
my environments use citrix, but I test it without it and it behave same. I test it on clean OS only with all updates onedrive and fslogix and error came up
StephanstokeDid you solve this issue? I've exact same issue. Was wondering how to fix this issue. Thanks!
Hi Sjaak,
Microsoft is still working on it. Are you experiencing the same problem in a server 2019 enviroment? I just sent some extra log files to Microsoft. I'll keep you and this forum informed.
Our environment:
- Windows server 2019 + latest updates.
- FsLogix Preview update 1 (fix a lot of bugs and is running stable).
- OneDrive latest update (no preview).StephanstokeHi Stephan,
Yes almost same environment;
- Server 2019 RDS
- FSLogix 2.9.7979.62170
- Onedrive 22.033.0213.0002
Im not absolutely sure but i think we had the same problem until we redirected the %LOCALAPPDATA%\Microsoft\Office\16.0\OfficeFileCache with the redirections.xml file.
Hi, Thanks for the suggestion! Unfortunately this did not solve the problem.
I am currently working with Microsoft on this issue.
As soon as I know more I will announce it here.Good day!
- SteveDMSFTStephanstoke, could you please open a support case?
SteveDMSFT
Since I don't have a support plan linked to my account, I submitted a request through the microsoft 365 portal. Hopefully they can pick it up from there.
