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Raaert's avatar
Raaert
Brass Contributor
Jun 09, 2020
Solved

Sessions not working in ARM

Hi,   Is it only for me that user sessions in not working in WVD ARM? All sessions is displayed as either "Unknown (Active)" or "Unknown (Disconnected)" for all users except my administrator user ...
  • Soo Kuan Teo's avatar
    Soo Kuan Teo
    Jun 15, 2020
    Thanks for the confirmation. This is a known issue when VM and hostpool location is different. We'll be fixing the issue.
Soo Kuan Teo's avatar
Soo Kuan Teo
Icon for Microsoft rankMicrosoft
Jun 11, 2020
Where is your VM and hostpool location? can you please check is your VM location different than your hostpool location?
Raaert's avatar
Raaert
Brass Contributor
Jun 11, 2020
Hi,

Hostpool is in US, VMs is in West Europe.
  • PavithraT's avatar
    PavithraT
    Icon for Microsoft rankMicrosoft
    Jun 16, 2020

    Raaert Could you check if this is still being seen in your environment? We rolled-out a deployment but since we cannot repro this, your feedback would be important for us to validate. If possible, also validate using PS.

    • Raaert's avatar
      Raaert
      Brass Contributor
      Jun 17, 2020

      PavithraT 

       

      And here you have screenshots where my admin user is displayed correctly in the portal - and it shows the UPN in powershell ->

       

       

      Screenshots are cut to not display the rest of the UPN/mail : )

       

      • PavithraT's avatar
        PavithraT
        Icon for Microsoft rankMicrosoft
        Jun 17, 2020

        Raaert 😞 We have a bug raised for this. 

    • Raaert's avatar
      Raaert
      Brass Contributor
      Jun 17, 2020

      PavithraT 

       

      We are still having the issue in the portal.

       

       

       

      However through powershell it works -> 

       

      Although the UserPrincipalName is blank.. i would assume thats what the portal tries to show? Which causes the issue.

       

       

       

  • Soo Kuan Teo's avatar
    Soo Kuan Teo
    Icon for Microsoft rankMicrosoft
    Jun 15, 2020
    Thanks for the confirmation. This is a known issue when VM and hostpool location is different. We'll be fixing the issue.
    • Raaert's avatar
      Raaert
      Brass Contributor
      Jun 15, 2020
      Is it also a known bug that with multiple WVD servers, when users disconnect and reconnect, they may end up on the other server - which means theyre logged on multiple times on multiple servers simultaneously?
      • JSpecMugen's avatar
        JSpecMugen
        Copper Contributor
        Sep 23, 2020

        Soo Kuan Teo 

         

        We had this happen to use today on a fresh deployment.

         

        15x West US session hosts, West US control plane (1x connection per host, depth-first).

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