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ITHRBruce's avatar
ITHRBruce
Copper Contributor
May 16, 2022

Sage Accounts showing failed to connect error message when exporting to Excel

We have Azure Virtual Desktops that are shared by a number of users. 32-bit MS Office was installed as usual normal via the Office Deployment Tool. We also have Sage Accounts installed, mirroring a s...
lctimcoles's avatar
lctimcoles
Copper Contributor
Jan 17, 2023

ITHRBruce Hi there, did you get anywhere with this in the end. We are about to try installing Sage on our AVD configurtion and wondering if we might come across this issue?

  • ITHRBruce's avatar
    ITHRBruce
    Copper Contributor
    Jan 17, 2023

    lctimcoles

     

    Hi,

     

    Yes, I discovered that if I run a Quick Repair (via Control Panel, Programs and Features, MS Office 365, Change) on the PC in question, then it works without any problem. So try that. I sometimes had to also do it after a restart for a Windows Update, which may have caused it in the first place. So if it fails again, do a Quick Repair.

     

    Apologies for not posting this before now, I thought I had done so.

     

    Good luck.

    • Chris House's avatar
      Chris House
      Copper Contributor
      Jun 19, 2023

      ITHRBruce lctimcoles 

      Having the same problem with one of our remote desktop session hosts.

      When you install Office using the deployment tool it doesn't show up in Control Panel - Programs but I have tried reinstalling using the deployment tool. Still get the same problem.

       

      It's only affecting one out of our three RDS session hosts but still frustrating.

      • ITHRBruce's avatar
        ITHRBruce
        Copper Contributor
        Jun 26, 2023
        Hi,
        Doing a quick repair sorted it for us. Try that.
        Bruce

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