Forum Discussion
RTT information not available
Hi, We are having issues collecting RTT information from users in Australia East DC, the data is not being collected at all. This includes the latest Windows App and tried the latest AVD Remote desk...
Would suggest checking the following:
- Check WVD Diagnostics Agent
Run on your session host:
Get-Service RDInfraAgent, DiagTrackEnsure both are running. If not, try restarting.
- Enable Verbose AVD Logs
Set HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RDInfraAgent key:
DiagnosticsLevel = VERBOSEThis might help you uncover why RTT telemetry isn't collected.
Hi,
We managed to resolve this. So will place the answer here if it helps anyone else. For some reason the engineer had turned off bandwidth monitoring and auto network detect in RDP Properties, no idea why. Turned it back on and now we get the data
Thanks