Forum Discussion
KevHal
Jul 14, 2025Iron Contributor
RTT information not available
Hi, We are having issues collecting RTT information from users in Australia East DC, the data is not being collected at all. This includes the latest Windows App and tried the latest AVD Remote desk...
Kidd_Ip
Jul 14, 2025MVP
Would suggest checking the following:
- Check WVD Diagnostics Agent
Run on your session host:
Get-Service RDInfraAgent, DiagTrack
Ensure both are running. If not, try restarting.
- Enable Verbose AVD Logs
Set HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RDInfraAgent key:
DiagnosticsLevel = VERBOSE
This might help you uncover why RTT telemetry isn't collected.