Forum Discussion

Todd_Parnell's avatar
Todd_Parnell
Copper Contributor
May 19, 2020

Remote Desktop Client on Windows 7

We are rolling out WVD for a client where most of their workstations are Windows 7. With the WVD web client printing being so clunky we really want to use the latest installed client for Windows 7 64...
James Bliss's avatar
James Bliss
Copper Contributor
Jul 15, 2020

abuZ Todd_Parnell - did this ever get resolved?

 

I am getting the same error message with a user, all other users in the organisation can access correctly.

 

The user can authenticate through ADD via other methods, and can access through the web client.

 

The error happens when they click subscribe (either subscribe button). The logon popup does not show, they then get this error.

 

Any ideas?

 

The log file is attached.

abuZ's avatar
abuZ
Icon for Microsoft rankMicrosoft
Jul 15, 2020

James Bliss  I will take a look at the Logs and get back soon. In the meantime, if this is win7 , do as  Todd_Parnell  suggests

  • James Bliss's avatar
    James Bliss
    Copper Contributor
    Jul 15, 2020

    thanks both for the replies.

     

    this is Windows Server 2016, and all updates have been installed. 

    • abuZ's avatar
      abuZ
      Icon for Microsoft rankMicrosoft
      Jul 15, 2020

      James Bliss  The Logs are incomplete (no connection related Logs, and Feed subscription Logs without anything useful). It seems like this user still has the clients open when they collected logs which can cause this. Can we repeat the collection with 2 things :

      1. Close the connection centre (the visible client that was used to subscribe)

      2. From System Tray, goto the Remote Desktop Icon , Right Click and Disconnect All Sessions (see screenshot attached)

       

      Also what is the UPN of the impacted user ? The Logs would have it (if they were complete)