Forum Discussion
WVD - Teams Camera stopped redirecting
I know, it is very irritating. I found something out late yesterday that is very intriguing. Evidently, there is ONE of my users out there that still can use the camera in Teams with the virtual background and full functionality....indicating she is not using the Media Optimized mode like everyone else. I have no idea why this user is the only one that works but I'm going to look into it hopefully today....maybe be able to provide some more details to uncover what's going on?
Have you thought about trying to implement the Media Optimization mode in Teams to at least restore video functionality? We must have video capability for our WVD so I was able to quickly implement the Media Optimization mode for teams. The process to do so was straight forward and easy; however, it was the after affects that were extreme pain. Evidently our Help Desk Tech had been reinstalling Teams for people when they had issues. The Tech was not using the correct installation method nor the .msi file but rather the .exe you can download from their Office 365 profile. I had some users that were using the Media Optimized mode and some that weren't. I ended up having to use a powershell script at user login to remove the "per user" install of Teams. Users were still having issues with Teams closing on it's own after a few minutes of use. A couple nights ago I did an overnight deployment that actually worked. Let me know if you have similar issues and I'll save you a ton of time with what the ultimate fix was for this!
I've seen similar behavior with new installs - it'll work fine for a short period and then Teams seems to auto-update and it breaks...
I've also found that sometimes running Teams as admin allows it work, sometimes it doesn't - sometimes running as admin and then running normally gets it to work... keep in mind this requires users to be local admins or have admin creds, and that's not a recommended configuration for WVD...
Interestingly, I've had 0% success getting the camera to work on one of our GPU-enabled NVv4 WVD instances - no matter what I do on there the camera will not work with Teams - just like our otherw WVD pool, all other apps work just fine with the camera.
If you are using Teams installed as "per device" and Media Optimization mode, auto-updates are disabled and require manual intervention when performing updates which is a real kicker and will add to the non-automated maintenance tasks.
- Not sure if you all have seen this as well, but as of this week camera redirection *SEEMS* to be working. I've bounced around our host pools and it seems like everything is consistently working... even on one of our NV4as pools where it NEVER worked, it's working now. Haven't seen any Teams updates since 2/11 - version 1.4.00.2879 - and of course there's zero release notes on anything with Teams... but something definitely seems to have been fixed. Hope it's doing the same for everyone else affected, and hopefully Microsoft releases some info on this so we know what the problem was and what the fix was... just in case a new version magically reverts whatever the "fix" was.
- Very interesting and thank you for sharing! I’ve been off work for the last week but will be eager to check this out first thing tomorrow!