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DAsnow's avatar
DAsnow
Copper Contributor
Nov 21, 2019
Solved

Outlook login issues with WVD - FSLogix

Having an issue where user of WVD Windows 10 Multi-session have issues moving between hosts. Essentially first login on a host is fine, when the user moves to a new host outlook eventually says "need...
  • Doug_Coombs's avatar
    Doug_Coombs
    Nov 22, 2019

    DAsnow this scenario isn't ringing a bell in terms of a common scenario, probably best to contact support on this.

FinTechSean's avatar
FinTechSean
Brass Contributor
Mar 17, 2020

DAsnow 

 

Hey - we had this same issue. I found that it was releated to the fact that the 'manage my computer' process was skipped when someone hopped from one host to another after a logoff/logon process.

 

Here's what I did to fix.

 

In Outlook, File -> Office Account

Click Sign Out under user information. Now, you'll notice that clicking 'sign in' will not work with the current user information, it will just keep failing. Log in with another account (an administrator account or whatver you'd like). It will go through the process of signing in, but will eventually popup an error message as you cannot have two different accounts signed in. Close that error window...but, low and behold, it will ask you to sign into office again. At this point, put the normal user's email and password in again and it will prompt to manage this device/etc. Click through all of those screens and let it do it's thing and you should be good.