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Sbarnet's avatar
Sbarnet
Copper Contributor
Dec 12, 2019
Solved

Consistent Thin Client Disconnection from WVD Pool

Hello we have been experiencing some random but consistent disconnects from our WVD Pool. We have roughly 10 users and have been getting different event viewer logs for when they disconnect. We have ...
  • evasse's avatar
    evasse
    Dec 20, 2019

    Sbarnet: Thank you for sharing the logs. Unfortunately there isn't enough information to debug the disconnects. I recommend to open a support case and provide activity IDs for the connections you see issues with. 

Marco Brouwer's avatar
Marco Brouwer
Brass Contributor
Mar 11, 2020

XxArkayxX 

 

Hi,

 

Did anyone also experience that much disconnects on 26 February like we did?

 

Greets

knowlite's avatar
knowlite
Iron Contributor
Mar 11, 2020
Around 40-50 errors that day here.
  • Marco Brouwer's avatar
    Marco Brouwer
    Brass Contributor
    Mar 11, 2020
    Does anyone already have a case running at Microsoft for this issue? Maybe we can contact them, and point out this "multi-customer issue", which might give it more priority / urgency.

    All we get from MS is send logs from clients and from WVD hosts, but for me it's clear that the gateway or something else in Azure is te problem. Maybe 11-12AM are peak hours in some timezone?

    Although we run in West Europe, part of the Azure gateway services are located in East US, handling request for the whole world.
    • XxArkayxX's avatar
      XxArkayxX
      Brass Contributor
      Mar 11, 2020

      Marco Brouwer 

       

      Hi Marco,

       

      My experience with MS Support isn't that great to be honest regarding issues like these. I don't even bother opening tickets about performance issues like these.  They had similar latency problems with Exchange Online during the same period. Most people wouldn't have noticed them very much with Outlook running in Cached Mode but we also run a 200+ user RDS deployment without Cached Mode enabled and they got hit hard during the same period. Given the reports of you two I'm writing it off as local issues in the EU West region.

       

      Experience seems to have improved a tad over the past day or two but that's not based on any actual data I've collected. I don't handle the frontline helpdesk myself but this is what they tell me.

      • swalra's avatar
        swalra
        Brass Contributor
        Mar 12, 2020

        Hallo,

         

        Several users (internal, external) had some performance issue between 11:00 and now (11:45). Anyone also expires performance issues at that moments?  There where no disconnects at that moment.